Take My Money, Please!

Do you know about - Take My Money, Please!

It's unbelievable! Three times in the last month, I've tried to spend money, and been stopped dead in my tracks by lazy company owners, incompetent salespeople, and ridiculous rules.

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I'll share these three examples with you this month with the sincere hope that you're not doing whatever like this in your own organization.

Lesson #1: Don't Make people Wait to Give You Money!

After working in our home for the last 14 years, we've decided to get office space. Don't get me wrong, it's fun having a ten-second commute to work, but that means that the office is always only ten seconds away.

And it calls to you like the old Greek sirens luring the mariners to their doom. Okay, maybe that's a bit dramatic, but it does create serious boundary issues, and allows for distractions that just wouldn't happen in a formal office. We don't even need a lot of space - 200 quadrilateral feet would probably fit the bill.

So we started seeing for what are called "executive suites." This is where someone takes a normal suite of walled offices and rents out each personel office. This is perfect for people like us who need office space, but don't want or need 1,200 quadrilateral feet.

We found the perfect place: 197 quadrilateral feet, with a large window overlooking a wooded area, including internet and phone, all for a uncostly price.

And the best part? It's three minutes from our house. No, I mean it - it's exactly three minutes from door to door!

On October 29, we visited the place; on October 31, we took a final look and worked out the price with the leasing agent. He was going to speak to the property owner and get us a lease.

Today is December 3, and we're still waiting.

The leasing agent says he plainly can't get the owner to succeed straight through and get us a lease that we would turn colse to quickly.

At this point, we're going under the assumption that this isn't going to happen and we're seeing for new space.

Lesson #2: If You're a Salesperson, Then Sell!

We've been shopping for hot tubs. As you know, my wife and I compete in triathlons, and work out regularly...and intensely.

Combine that with the fact that we're getting a bit older, and you'll appreciate that a nice soak in hot water after a 65-mile bike ride is a good thing.

So we were out "wet testing" some tubs. This is important because you precisely can't make a good decision by just seeing at an empty tub. The jets on some of the models were so strong, they precisely blew Lorie up out of the seat!

As we entered one of the four dealers we were considering, we were greeted by a salesperson.

I use the term loosely.

He tried to be funny and joke with us, but it wasn't sincere. He briefly explained the distinct manufacturers and models, and then showed us where we could convert into our bathing suits.

I'm not even going to go into the health of the bathrooms or the hallway we had to walk straight through to get to them. But they were precisely indicative of the rest of the experience.

We took a turn in each of the three models, waiting for the salesman to appear and justify the features and acknowledge our questions.But as we moved from tub to tub, he seemed article to sit on the other side of the store, and talk to some friends who had dropped in to say hello.

At one point, he did call over from over the room and ask if all things was okay. "Sure," we answered.

Deciding that we were done, we went back to the bathrooms, changed back into our road clothes, and walked towards the door.

On our way out, a manager-looking someone asked us if he should get the salesperson to speak to us. "No thanks," we said, and left the building.

Lesson #3: If The Rules Are Stupid, Then convert Them!

My son is fairly active - he works out usually and is one of the stronger players on his college extreme Frisbee team. It's fun to watch him dive straight through the air to make a difficult catch.

Of course, this takes a toll on his body, and he started having some back pain.
While he was home with us this last summer, we got him in to see the bodily therapist we use. But since he goes to school 90 minutes away, this isn't a good choice for continuing care.

So we called the bodily therapist's office and asked for a suggestion in the Greensboro area where my son is.

My wife called and tried to set up an appointment. When the staff someone at the Pt office asked which doctor referred Jason, my wife said that our health guarnatee didn't need a referral for bodily therapy.

Undaunted, the woman insisted that wasn't the case and she couldn't make the appointment without the referral.

After trying unsuccessfully in every way unbelievable to convince this someone that - precisely - we didn't need the referral, my wife finally gave up, found another office, and set up his appointment there.

Of course, this wasn't going to be just one appointment, it was going to end up being a series of appointments.

And the way Jason plays Ultimate, there are clear to be other injuries that are going to need bodily therapy. But not at the customary office - their actions forced us to spend our money at a contentious office.

The sad part is that this sort of thing goes on all the time - you probably have your own stories just like this - maybe even more absurd.

So make an endeavor to look at all of the opportunities you have to interact with your customers, clients, or members, and be sure you're development it as easy as possible for them to take advantage of all the great things you have to offer.

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